A Relationship-Driven Client Experience
Our Zero-Hassle Process
When working with us, you’ll have a different, better experience. We focus on building relationships, sparking conversations, answering questions and providing options.
Is Your Current Agent a Bad Fit?
Not all insurance agents are the same. Many simply don’t have your best interests in mind. Are you stuck:
Overpaying for non-personalized coverage?
If your agent isn't getting to know you, you are probably spending a ton on cookie-cutter coverages that you don't need.
Dealing with costly claims?
Without the right policy coverages and limits, you could be faced with large out-of-pocket expenses.
Wasting time on a confusing quoting process?
You should know what you're paying for. Some agents don't involve you in the process, then issue a policy you don't understand.
You don’t want to be uninformed about your insurance – you want to understand it so you can feel empowered, protected, and know you’re making the right choices.
We Work Differently Because We Think Differently
With Phelan Insurance Agency, you’ll know from the start that you have comprehensive coverage at a reasonable price.
Through education and collaboration, we make sure you understand how your policy works, what it does and doesn’t cover, and when you may need to make changes.
Cost-effective, customized coverage
Your insurance policy should be nothing like the next person's insurance policy. We get to know your specific situation to make sure you are paying for exactly what you need.
Personalized claims service
Fewer things are more stressful than an insurance claim. Our Claims Manager relieves that stress by helping you navigate unfamiliar waters.
Education-driven quoting process
You shouldn't have unanswered questions about your coverage options. We educate and provide resources along the way.
Top of Stack Submissions
Think about this scenario: You’re hiring for a position within your organization, and you have two resumes. One is riddled with misspellings and gaps in employment history. The other is pristine and provides substantial background information about the candidate. Which one of those resumes would go to the top of the stack?
Accuracy
Consistently submitting complete and accurate applications leads to faster turnaround times
Narrative
We paint a complete picture of your people, operations, and business goals
Savings
Underwriters are more likely to view your business as a lower risk, potentially leading to lower premiums
The value of Top of Stack Submissions cannot be understated. Underwriters can increase or decrease your premium by as much as 25% based on how hard your agent is willing to work on your behalf.
You've Got Questions, We've Got Answers
Picking the right insurance partner is important. You want to feel protected and taken care of. It’s a big decision, we get it. Let’s move past the blind date phase and address your biggest concerns in working with us.
We can make any long-distance relationship work. We make ourselves available to you how you prefer to do business: phone, email, video chat, fax, regular mail. And yes, even in person. If you prefer to keep our relationship at a distance, we have the technology to work electronically – safely and securely.
If we never talked, what kind of relationship would we have? We don’t offer an online quoting tool because your protection matters to us. An online quote form cannot ask you in-depth questions to make sure everything that is important to you gets covered. And we never do anything in half measures.
Our phones are answered by a real-life human being. We’re old school that way. You’ll work with your dedicated account manager on everything you need. And if he or she is out of the office, our team-based approach means we’ll never leave you hanging.
No, we don’t. We help many businesses, in many industries, some the same as yours. But none of our clients are just like you.
We take a thorough risk management approach to every business we work with so that we can best understand your unique needs. Our team works with dozens of insurance companies so that we can customize a program to fit what matters most to you.
As a business ourselves, we understand what keeps you up at night, because those same things keep us awake too. Our goal is to help you sleep a little better by providing a consultative approach to not just your insurance needs, but also many other areas of your business.
We can help you satisfy regulations and build templates for documents and forms you need in your business. We can also supply you with safety resources, business assessments, and provide industry tips to keep your employees safe and productive.
Bottom line? You are more than just a client to us. We want to help you grow and thrive in your business, and we are always seeking out new ways to help you exceed your goals.
